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Willow Way LLC

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Serving Our Handcrafted Industry to over 145 Countries & Thousands of Cities since 1996

 
RMA (Return Merchandise Authorization) Form

Returns:

“RETURNS MUST BE AUTHORIZED"

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Our obligation is to repair a faulty product, offer tech support in the use of a product. Saying, it is just not wanted anymore, you are not happy with it or do not want it because it requires a repair which is covered under warranty is not acceptable grounds for a return without a Restocking Charge.”

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Fill out this form or Please fax Return Request to, 765-458-6571 or email to sales@soapequipment.com

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The Return request form must be received within 10 days from delivery, in order to obtain a Return Authorization Number and return instructions.

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We will not credit shipping costs for the Returned Merchandise, and you must pay shipping to us.

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If approved for return, and the merchandise is Un-USED; it is subject to a minimum of 25% restocking charge ($10.00 minimum). Any product that came in a Factory sealed carton or box that has been opened, is considered USED.

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If approved for return and the merchandise is USED; it is subject to a minimum of a, 50% restocking and refurbishing charge.

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Once the merchandise has been received and inspected we will notify you by e-mail or fax, the amount of Store Credit.

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Items showing signs of misuse or consumer abuse will not be accepted for return or store credit, and will be returned to customer. Customer must pay cost of shipping.

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If an item is defective, the manufacturer of the item will either repair or replace the defective item under their warranty. Any misuse such as using, installing the product incorrectly or any damage caused by customer voids manufacturer's warranty.

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We build and sell our equipment with pride, in its quality, and in its ability to serve you, our customer. We are not a discounter or department store that expects returns. If you do not agree with the terms above, please do not submit your order.

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This policy does not apply to custom equipment, which is not returnable.

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IMPORTANT - Please make sure your computer meets the requirements before ordering SoapMaker Software- NO REFUNDS ON SOFTWARE

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The more information you provide us, the quicker and more accurately we can respond to your request.

 

By submitting this RMA Request Form, you agree to the terms below as well as any additional terms and conditions on our website. Ordering Info - Customer Service - Terms. The more information you provide us, the quicker and more accurately we can respond to your request.

Please call, write or e-mail us at the following addresses:

Mail:

Willow Way LLC - Home Office

12873 W E Oler Road

Hagerstown, IN 47346

 

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Phone:

Phone: 765-886-4640

Fax: 765-886-4644

Dallas, Texas Contact:

Phone: 870-429-8230

E-mail:

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Willow Way, LLC - Home Office

Sales, Design & Engineering

Phone: 765-530-0307

Click Here to Contact us

Home Office & Shipping Address:

520 W. Main St.

Hagerstown, IN 47346

Willow Way LLC - Arkansas Office

Custom Large Production & Systems Sales

Phone: 870-429-8230

Click Here to Contact us

Willow Way LLC - Billing

This Address is for Billing Only:

12873 W E Oler Road

Hagerstown, IN 47346

Company Phone Listings

General Sales Questions and Ordering:

765-530-0307 ext.101

Custom Large Production & Systems Sales:

870-429-8230

Tech Support:

765-530-0307 ext.105

Shipping:

765-530-0307 ext.103

$30 minimum purchase (excluding shipping and tax)

USA - Office Hours: Eastern Time Zone - Monday thru Friday - 8:00AM - 4:00PM

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Copyright 1996-2017 Willow Way, LLC. All rights reserved Worldwide

Use of this website signifies your agreement to the Terms of Use * All specials are for a limited time only. Offers cannot be combined with any other discount, offer, promotion or special incentive program and are not valid on: (a) prior purchases, (b) prior quotes or offers. Void where prohibited. Please visit the links above for more information including latest pricing, availability, and restrictions on each offer. Prices are in U.S. dollars (USD) $30 minimum purchase (excluding shipping and tax) . All prices and product availability subject to change without notice. Unless noted, prices do not include shipping and applicable sales taxes.

Please call or e-mail us with any questions or to place an order.